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Build Customer Satisfaction Survey

This prompt helps businesses, customer service teams, and market researchers design effective customer satisfaction surveys that gather meaningful feedback from customers. A well-structured survey is essential for understanding customer needs, identifying service gaps, and improving products or services. By using this prompt, professionals can create tailored surveys that match their industry, audience, and objectives, whether for retail, hospitality, e-commerce, or service-based businesses. Unlike generic survey templates, this prompt guides the AI to generate a set of thoughtful, balanced, and actionable questions. It ensures a mix of quantitative (e.g., rating scales) and qualitative (e.g., open-ended) questions, enabling organizations to capture both measurable data and deeper insights. The benefits include higher response quality, more actionable results, and surveys that feel customer-friendly rather than repetitive or intrusive. This tool is designed for managers, business owners, and customer experience professionals who want to efficiently craft surveys without starting from scratch. By streamlining the survey creation process, it saves time and ensures a professional structure while leaving room for customization. Ultimately, this prompt empowers organizations to make better decisions based on reliable customer feedback.

Intermediate Universal (All AI Models)
#customer-service #survey-design #feedback #customer-experience #business-tools #market-research #customer-feedback #service-improvement

AI Prompt

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Create a professional customer satisfaction survey for \[business type or industry, e.g., e-commerce fashion store, hotel, SaaS company]. The survey should include: 1. A short introduction explaining the purpose and encouraging participation. 2. 8–12 well-balanced questions, including multiple-choice, Likert scale (1–5), and open-ended questions. 3. Coverage of key areas such as product/service quality, customer support, pricing, ease of use, and overall satisfaction. 4. Neutral and unbiased wording to avoid leading responses. 5. A closing thank-you message. Format the survey in a clean, numbered list that can be shared directly with customers. Ensure it is professional, easy to understand, and adaptable for online or offline use.

How to Use

1. Copy the PROMPT\_TEXT and paste it into your AI tool.
2. Replace the placeholder \[business type or industry] with your specific context.
3. Review the generated survey and adjust tone, terminology, or branding as needed.
4. Avoid making the survey too long—keep it concise to encourage responses.
5. Test the survey internally before sharing it with customers.
6. Use digital tools (Google Forms, Typeform, etc.) to distribute the survey efficiently.

Use Cases

Retail stores collecting feedback on product satisfaction
Hotels and resorts measuring guest experience quality
SaaS companies assessing user experience and support quality
Healthcare providers improving patient satisfaction
E-commerce businesses evaluating delivery, packaging, and service
Restaurants gauging customer opinions on dining experiences
Universities or training providers gathering student feedback
Call centers reviewing customer support effectiveness

Pro Tips

Always adapt the wording to match your brand voice.
Keep surveys under 15 questions to maximize completion rates.
Randomize answer options where possible to reduce bias.
Include at least one open-ended question for qualitative insights.
Use survey data for trend analysis, not just one-time feedback.
Pilot the survey with a small group before mass distribution.

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